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Keeping your account information safe is our highest priority. In an effort to ensure that your account information remains secure, our debit card processor SHAZAM will be implementing Mastercard Identity Check, an additional verification step for online purchases.
Beginning August 8, when you make a purchase with your debit card online, you may be asked to confirm your identity by entering a One-Time Passcode. The One-Time Passcode will be sent to the mobile phone number associated with your account via text message. Once received, you’ll enter the passcode on a checkout screen containing SHAZAM’s logo (shown below).
The One-Time Passcode (OTP) must be entered correctly in order to process your transaction. If the OTP is entered incorrectly three (3) times, your card will be locked for online purchases at all Mastercard Identity Check merchants. You can still use your debit card at other places or use another card if your card is locked because your identity cannot be verified via the OTP. Contact Citizens State Bank to remove an “OTP lockout” from your card debit card.
Please call Citizens State Bank at 319-465-5921 if you have any questions about Mastercard Identity Check or need to update the mobile number associated with your debit card.
Standard text messaging fees may apply.
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"I have been a customer of Citizens State Bank most all my life and appreciate their helpful and friendly staff. I take great comfort in trusting my financial affairs with such a reliable group.”
"I have been a customer of Citizens State Bank for 40 years, opened my first savings account in 5th grade. Spent 24 years in the service with 18 years overseas and throughout that time my Loan Officer and Customer Service Representatives at CSB made things simple. Especially loved, that CSB was on the forefront of having Online Banking. Now I live in Cedar Rapids, IA and I’m still a loyal customer of CSB with the same checking and savings accounts that I opened years ago."
"Appreciate Citizens State Bank's financial knowledge and ability to secure the best loan rates available for our needs. Also enjoy the online banking and mobile app features."
Dean Cox Jr...
Your privacy is very important to us. We would like to advise you that Internet email is not secure. Please do not submit any information that you consider confidential. We recommend you do not include your social security or account number or other specific identifying information.
You are leaving Citizens State Bank's website and linking to a third party site. Please be advised that you will then link to a website hosted by another party, where you will no longer be subject to, or under the protection of, the privacy and security policies of Citizens State Bank. We recommend that you review and evaluate the privacy and security policies of the site that you are entering. Citizens State Bank assumes no liability for the content, information, security, policies or transactions provided by these other sites.